When there are colour queries

If you have any colour-related issues the points below will help to get them resolved quickly and with minimum hassle.

What ICI Paints will do

1. Quickly assess the colour query by asking for cans and samples.
2. If a site visit is necessary, ICI Paints will endeavour to arrange one within 2-3 working days.
3. ICI Paints will replace the defective paint if the problem exceeds the accepted paint colour tolerances.

What ICI Paints expects from you

• That you have followed all the guidelines in the ‘Getting colour right first time’ leaflet, namely:
  1. Using paints from the one batch*
  2. Box paints together if there are paints from different batches
  3. Check the colour before painting
  4. Follow touching up guidelines.
• All queries must be reported within 1 working day of the paint being applied. If a fault is discovered, no more paint should be applied**. To continue to apply paint can incur additional costs for which compensation cannot be justifiably claimed**.
• All claims must be supported by returned brushouts or samples for investigation.
• Unfortunately ICI Paints cannot be responsible for any problems which arise where you do not follow these guidelines, including where you touch-up with different batches of paint or where you continue to use the paint after you are aware or should have been aware of the colour variation.
• This does not affect your statutory rights.

* A batch of tinted paint means paint mixed at the same time from the same tinting machine.

** BS 6150 : 2006 - Code of practice for painting of buildings.